###### IN THE NEWS

##### Ashling wins 2025 SS&C Blue Prism Global Innovation Award for the 3rd year in a row!

[Learn more \|](https://ashling.ai/resources/ashling-wins-2025-ssc-blue-prism-global-partner-of-excellence-award?hsLang=en)

# ###### DISCOVERY SERVICES  Contact Center Discovery with Communications Mining Analytics

Transform customer service with AI-powered email intelligence in as little as 4 weeks.

[Book a discovery session \|](https://ashling.ai/contact-us?hsLang=en)

### Why are automation opportunities hard to spot in the contact center?

The question we hear most often is: **“How can we route and resolve requests more effectively?”** For many contact centers, the answer is difficult to pinpoint. Here's why:

##### **Unstructured Data from Shared Inboxes**

When customer requests arrive in free-form emails with no standardized format, it becomes hard to categorize and interpret at scale.

##### Compound Requests Within One Email

When a single email contains multiple unrelated requests, such as a billing issue and a technical question, it complicates both classification, routing, and resolution.

##### Lack of Visibility Into Request Types, Volumes & Patterns

If you can’t quantify what types of requests are coming in, how often, or how they’re being handled, it’s nearly impossible to prioritize automation efforts.

## By the numbers

## 90

faster triage time for a US insurer

## 30

churn-risk emails flagged for intervention

## 20

Automation opportunities identified in the contact center for a Canadian insurer

## 25

of repetitive inbox management tasks automated for a Canadian insurer

## Where We Drive Impact

- ##### Uncover Insights in Unstructured Data

We start by analyzing shared inboxes using Communications Mining. This allows us to extract and categorize email types, quantify volumes, identify common request patterns, and surface sentiment trends, giving you visibility into what’s really happening across channels.

- ##### Build Your Automation Pipeline

Using the insights, we identify and prioritize high-impact automation opportunities such as: identity validation, ticket triage and escalation, automated status updates for orders or claims, and onboarding for new clients or vendors.

- ##### Prove Value Through a Pilot

We help you launch a pilot automation for one or more of the identified use cases—validating feasibility, measuring impact, and setting the foundation to scale automation across the contact center.

###### WEBINAR

## Mining the Inbox: Unlocking Contact Center Value

Explore how [UiPath's Communications Mining](https://www.uipath.com/product/communications-mining) and Ashling’s proven methodology rapidly tackled a seasonal surge in customer case volumes.

[Watch now \|](https://ashling.ai/resources/ai-enabled-claims-intake?hsLang=en)

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## Driving Value for 300+ Leading Brands

## Communications Mining in Action

###### Success Story

### GreenShield’s AI Journey Toward Better Health Outcomes

GreenShield was founded on the belief that all Canadians deserve access to better health, regardless of their circumstances. As Canada’s only ...

[Read more \|](https://ashling.ai/resources/greenshield-ai-journey?hsLang=en)

###### Success Story

### Inside a Major Insurer’s Service Ops Transformation

One of the largest multi-line insurers in the United States, this organization provides a comprehensive range of auto, home, life, and specialty ...

[Read more \|](https://ashling.ai/resources/inside-a-major-insurers-service-ops-transformation?hsLang=en)

###### Success Story

### Revolutionizing Claims Intake Operations with UiPath's AI-Enabled Solutions

How can insurance companies leverage AI-enabled claims intake solutions like Communications Mining and Document Understanding to face the flood of ...

[Read more \|](https://ashling.ai/resources/ai-enabled-claims-intake?hsLang=en)

## Explore Your Communication Data Today

Speak with our team to discover ways to route and resolve your customer inquiries more intelligently.

[Book a consultation \|](https://ashling.ai/contact-us?hsLang=en)