###### IN THE NEWS ##### Ashling wins 2025 SS&C Blue Prism Global Innovation Award for the 3rd year in a row! [Learn more \|](https://ashling.ai/resources/ashling-wins-2025-ssc-blue-prism-global-partner-of-excellence-award?hsLang=en) ###### INDUSTRIES # Intelligent Automation Services for Insurance Helping insurers transform their distribution, underwriting and claims with Agentic AI and Intelligent Automation. .png?width=600&height=603&name=Insurance%20(1).png) Good communication, fantastic delivery, fantastic stakeholder engagement. Andrew Kemble Head of Automation & AI CoE at GreenShield Now we are at a stage where all functional areas have a high level of confidence in RPA, and the organization’s mindset has noticeably begun to evolve to include automation as a cornerstone of process development. Automation Manager National Insurer Proactive in communication. Friendly and very knowledgeable. CoE Leader One of the largest privately held insurance companies in the US ## Client Success in Insurance [Explore all resources \|](https://ashling.ai/industries/intelligent-automation-services-for-insurance) ###### Success Story ### What This Top U.S. Insurer Found Hiding in 70,000 Claims How a top-tier U.S. insurance carrier partnered with Ashling to finally see and fix what was quietly draining its claims management operation. The ... [Read more \|](https://ashling.ai/resources/what-this-top-u.s.-insurer-found-hiding-in-70000-claims?hsLang=en) ###### Success Story ### Scaling Prior Authorization Automation with IDP The current prior authorization processes were some of the most resource-intensive workflows for this North American healthcare system. They serve ... [Read more \|](https://ashling.ai/resources/prior-authorization-automation?hsLang=en) ###### Success Story ### Faster Claims Adjudication with the Provider Verification AI Agent If you have ever woken up with a sudden neck twinge, you know what happens next. You book a same day physio appointment and your provider submits ... [Read more \|](https://ashling.ai/resources/faster-claims-adjudication-with-the-provider-verification-ai-agent?hsLang=en) ## The AI opportunity: grow revenue, lower loss & expense ratios ## 96 of insurance CIOs aim to boost operating margins through digital investments._— Gartner, 2025_ ## 50 reduction in P&C leakage is possible with AI-driven improvements. _— Bain, 2025_ ## Unlock Value Across the Insurance Value Chain Our team brings decades of experience working across core insurance processes and platforms like Guidewire, DuckCreek, SAP and more. 3 ##### Enhance Underwriting Enhance underwriting with AI-assisted intake, data enrichment, and risk scoring that reduce manual review, speed decisions, and raise win rates. 4 ##### Do Claims Faster and Accurately Automate claims with speed and accuracy for FNOL, triage, document intake, and fraud checks to shorten cycle times and improve accuracy and outcomes. 5 ##### Optimize Shared Services Optimize shared services with AI and automation across finance, HR, procurement, and IT service management to lower unit costs, tighten controls, and free teams for higher-value work. 1 ##### Enhance Customer Experiences Enhance customer experience by using AI and automation to deliver real-time support, personalized tools, and proactive outreach across every channel with less friction. 2 ##### Improve Distribution Responsiveness Improve distribution responsiveness by automating broker and partner onboarding, quote-to-bind workflows, and communications so channels get answers faster and fewer opportunities stall. 3 ##### Enhance Underwriting Enhance underwriting with AI-assisted intake, data enrichment, and risk scoring that reduce manual review, speed decisions, and raise win rates. 4 ##### Do Claims Faster and Accurately Automate claims with speed and accuracy for FNOL, triage, document intake, and fraud checks to shorten cycle times and improve accuracy and outcomes. 5 ##### Optimize Shared Services ## Insurance Automation Success ## 63 **response times** for a Canadian health and benefits provider, Ashling combined UiPath Communications Mining with RPA to classify and route a 500k+ annual email volume, enabling agents to prioritize and resolve member inquiries faster. ## 80 **in annual business P&L improvement** for a North American multi-line insurer, Ashling used AI and automation to improve claims cycle time, client onboarding, and automate distribution payments. ## 90 **triage response time** for a major U.S. multi-line insurer, Ashling deployed UiPath Communications Mining with NLP-driven classification and intelligent routing to streamline triage across 400K+ annual service emails and surface churn-risk patterns. ###### OUR SERVICES ## Where We Drive Impact ##### **Customer Experience** - Omnichannel servicing and chatbots - Email triage and intelligent routing - Self-service portals and IVR containment - Proactive outreach and best action ##### Distribution - Broker and partner onboarding - Quote-to-bind orchestration - Producer licensing and appointments - Commission calculation and reconciliation ##### **Underwriting** - Adaptive risk models and pricing - Submission intake processing - Data enrichment from third-party sources - Risk scoring and decision support ##### Claims - FNOL intake and verification - Triage, assignment, and workload balancing - Document ingestion and policy validation - Fraud detection, subrogation, and recoveries ##### Shared Services - Finance AP/AR and premium reconciliation - Procurement and vendor management - HR onboarding and offboarding - IT service management and access provisioning ### Deliver faster, personalized policyholder service Use AI and automation across customer experience, distribution, underwriting, claims, and shared services to deliver faster, compliant outcomes and better experiences for policyholders and partners. [Talk to an insurance advisor \|](https://ashling.ai/contact-us?hsLang=en) ## Driving Value for 300+ Leading Brands